Latest Version 09/2026
Our Commitment
At Fernando Polanco DDT LLC, we strive for your satisfaction with our digital dentistry products and services. This policy outlines how we handle returns, refunds, and course cancellations for purchases made directly from us within the United States.
Physical Product Returns
Return Window: You have 30 days from the date you receive your eligible physical product to initiate a return.
Condition: Items must be returned in new, unused, and undamaged condition, in their original packaging, with all accessories and documentation included, ready for resale.
How to Return:
- Contact Fernando Polanco DDT LLC Customer Support to request a Return Authorization Number.
- Package the item securely and write the RAN on the outside of the box.
- Ship the item back to the address provided by Customer Support. You are responsible for return shipping costs unless the return is due to our error or a confirmed product defect. We recommend using a trackable, insured shipping method.
Inspection: All returned items are inspected upon arrival. Your refund amount depends on the item passing this inspection. Items that are used, damaged, or incomplete may be rejected or subject to additional deductions.
Restocking Fee: Eligible physical-product returns are subject to a 25% restocking fee. For a scanner or other equipment sold as part of a promotion or package, the fee is calculated on the equipment’s regular, undiscounted stand-alone retail price in effect at the time of the original purchase, not the lower promotional price, package price, or allocated bundle value. For non-promotional sales, the fee is calculated on the item’s purchase price. The relevant price basis and restocking fee will be disclosed before purchase. No restocking fee applies to a confirmed product defect or our shipping error.
Refunds: Approved refunds (minus the restocking fee) will be issued to your original payment method, typically within 7–10 business days after successful inspection.
Non-Refundable Items & Services
The following are not eligible for return or refund:
- Digital Products: Software and online training modules once accessed, downloaded, or activated.
- Services Already Provided: Completed design services, educational courses you’ve attended (live or on-demand), on-site implementation, and digital conversion services.
- Travel Expenses: Any travel costs incurred by Fernando Polanco DDT LLC for services are non-refundable.
- Items marked “Final Sale” or “As Is”.
- Items not meeting return conditions (used, damaged, etc.).
- Screws, scan bodies, healing abutments and other components.
Bundled Products & Promotional Offers
Promotional offers may combine scanners, equipment, physical products, educational courses, digital content, training, implementation, and other services. The discounted package price is conditional on purchasing and retaining all components under the terms of the promotion:
- If a customer returns an eligible product or cancels an eligible component of a promotion, the package discount is no longer applicable. Any permitted refund is recalculated using the regular, undiscounted stand-alone prices of the products and services kept or provided, as those prices stood on the date of the original purchase.
- For a scanner or other equipment accepted for return, the 25% restocking fee is based on that equipment’s regular, undiscounted stand-alone retail price at the time of purchase, NOT on the promotional or discounted package price.
- Digital content already accessed or activated, completed courses, training already delivered, implementation already performed, travel expenses, and other non-refundable products or services remain non-refundable under this policy. After permitted deductions, any approved refund may be reduced to zero; the refund amount will not exceed the amount actually paid.
- The 30-calendar-day return window for physical products remains in effect. More than 30 days after receipt, physical products are not eligible for return unless Fernando Polanco DDT LLC expressly approves an exception in writing. If an exception is approved, the promotional discount is still removed and the same 25% full-retail-price restocking fee applies. These conditions do not override rights concerning confirmed defects, shipping errors, or applicable law.
- Course cancellations remain subject to the Educational Course Cancellations schedule below. Removing a course, training, digital product, or implementation service from a package does not preserve a discount that was conditional on purchasing the entire package.
Educational Course Cancellations
Need to cancel your registration for an upcoming course? Please notify us in writing. Here’s how refunds/credits work based on when we receive your written cancellation:
- More than 60 calendar days before the course: 100% credit for a future course, usable within the following 12 months.
- Between 30 and 40 calendar days before the course: 50% refund.
- Between 14 and 30 calendar days before the course: 25% refund.
- Less than 14 calendar days before the course: No refund or credit.
(Note: This applies to course fees only, not travel or other costs. Fernando Polanco DDT LLC may cancel courses due to low enrollment, offering a full refund or transfer option.)
Defective or Incorrect Items
If you receive a defective item or the wrong product, please contact Customer Support within 5 business days of receipt. We’ll arrange for a replacement or correction at our expense, and no restocking fee will apply.
Important Notes
- Proof of Purchase: You’ll need your original invoice or order confirmation for all returns.
- Policy Display: This policy, including the promotional-price reversal and the 25% restocking fee based on the original regular retail price of promotional equipment, will be disclosed before checkout and made available on our website. For promotional equipment purchases, the order documentation should identify both the regular stand-alone retail price and the promotional price. By purchasing, you agree to the terms disclosed for your transaction.
- California Customers: As required by California law (Civil Code § 1723), this policy outlines terms that may differ from standard expectations (e.g., restocking fees, specific non-refundable items). Our legal business name is Fernando Polanco DDT LLC.
Questions?
Contact Fernando Polanco DDT LLC Customer Support:
Phone: 5106760418
Email: polanco@expertsddt.com
Fernando Polanco DDT LLC reserves the right to update this policy at any time by posting changes on our website.